# Need a hand?

For an order or video issue, keep the reference that identifies it.

## Video task support

Sign in and open Settings → Tickets to contact site support. Include the task ID, the scene and what happened. Do not send your password, a payment-card number or an authentication link.

## Orders and credits

Include your order reference and the approximate time of purchase. A pending checkout is not a settled payment. Avoid paying again while the first payment is being checked.

## Privacy and content

Use an account ticket to request account assistance or report a content concern. Share only what is necessary to identify the issue; do not publish private source photographs in a public post.