If the play breaks down.
Technical failures, slow tasks and completed quality issues have different outcomes.
A definite failed task
A terminal provider failure is handled by the task service and its credit-return path. Check My videos and your credit history. Keep the task ID if the balance does not reflect the expected correction.
A task still processing
A slow task or a failed status check does not prove that generation failed. Check the existing task rather than creating a new one. Resubmitting with a new request is a separate paid generation.
A completed video you cannot use
A returned video may have quality issues even when the provider marks it successful. Automatic technical-failure handling does not apply to every quality complaint. Contact support with the task ID and a clear description for review; no refund outcome is guaranteed by this page.
A payment or credit issue
Contact support with the order reference if a settled payment has not delivered credits, or if you believe a charge was duplicated. Do not purchase a second pack simply to troubleshoot a pending first payment. Your statutory rights remain unaffected.
Contact
Sign in and use Settings → Tickets. Never include a payment-card number, password or private authentication link in the report.